Privacy Policy

Date of issue: January 2022

Our contact details

Name: The Chaser
Address: 15 – 17 Upper George Street, Luton, England, LU1 2RD

The type of personal information we collect

We currently collect and process the following information:

  • Basic personal details – such as name, title and date of birth
  • Personal contact details – such as home address, delivery address, home phone number, mobile phone number, and email address
  • Work details – such as job title, department, company name, company address, work email address and office phone number
  • Student or institution details, if you are signing up to a subscription of an educational establishment – such as student status, graduation year, establishment name
  • Website user stats
  • Information required via any registration forms on our website (e.g., newsletters)

We may also use your account information, such as your title, name and country, to infer your gender.

How we get the personal information and why we have it

Most of the personal information the Chaser process is provided to us directly by you for one of the following reasons:

  • You have made a complaint or enquiry to us.
  • You have made an information request to us.
  • You wish to attend, or have attended, an event.
  • You subscribe to our e-newsletter.
  • You have applied for a job or secondment with us.
  • You are representing your organisation.

We also receive personal information indirectly, in the following scenarios:

  • We have contacted an organisation about a complaint you have made and it gives us your personal information in its response.
  • Your personal information is contained in reports of breaches of data protection law (‘breach reports’) given to us by organisations.
  • A complainant refers to you in their complaint correspondence.
  • Whistleblowers include information about you in their reporting to us.
  • We have seized personal information as part of an investigation.
  • As part of the evidence provided to us by an organisation that we are auditing, or when assessing an organisation’s suitability for an audit.
  • From other public authorities, regulators or law enforcement bodies.
  • Where you have made your contact information available on your organisation’s website and we use this to contact you and your organisation in our role as a regulator.
  • An employee of ours gives your contact details as an emergency contact or a referee.
  • We undertake personal or corporate credit reference agency checks as part of the process to determine the amount of a penalty to be issued for serious breaches of the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations, or in seeking to recover payment of a penalty or Court order. Checks undertaken on individuals will not leave a footprint on the individual’s credit file. Where we are setting the amount of a penalty we may seek to validate financial information already provided. We may therefore advise individuals directly that credit reference checks will be undertaken, providing it is not considered prejudicial to the Commissioner’s regulatory functions.

If it is not disproportionate or prejudicial, we’ll contact you to let you know we are processing your personal information.

How we store your personal information

The Chaser respects the privacy of all individuals who entrust us with their personal information and we are transparent and honest about our privacy practices. We understand some types of information are more sensitive and treat them with extra care.

A summary of how long your personal information is retained can be found below:

Comments Comment on the Chaser article Life of the article To enable our readers to see other readers’ comments about our content.
Customer service queries Email stating that your subscription is up for renewal 7 years So that we have a record of what communications we have sent to you, to better assist your queries.
Market research Responses to a survey about the Chaser journalism 36 months (then aggregated + non-personally identifiable) To administer market research incentives, avoid duplicating research requests and to understand research responses against usage of our Sites.
Site features Portfolio tool information Lifetime of the account To improve your experience of our products and services and to enable you to continue accessing site features.
Subscription information Account information relating to a the Chaser subscription 7 years post-subscription To enable us to fulfil your contract with us.

Your data protection rights

Under data protection law, you have rights including:

  • Your right of access – You have the right to ask us for copies of your personal information.
  • Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
  • Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
  • Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
  • Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

We reserve the right to make changes to this Policy. Where changes are made, we shall post the revised Policy here with an updated effective date. Please check regularly for any changes to this Policy.

Please contact us at, if you wish to make a request.

The Chaser Alliance Association
15 – 17 Upper George Street Luton LU1 2RD
Registered Number: 13969005

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:
Information Commissioner’s Office
Wycliffe House Water Lane
Wilmslow Cheshire SK9 5AF

Helpline number: 0303 123 1113
ICO website:



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