Onward and Upward|講錢傷感情?

用母語講錢已經夠困難,但如果要在職場上用英文講錢,困難程度可能加倍。用英文講錢,如果語調和措辭上跟本意有偏差,都可能導致我們達不到目的。

前幾天我給客戶發了一封不會受到他們歡迎的通訊:加價通知。通知的每個字我都反複斟酌過。我現在仔細重看,覺得寫得還可以,簡潔地提醒客戶我服務的特色:

I will be raising my fees starting from April. 

I feel “bad” about asking for more money because I use my students to help me discover what I already know about writing, and there are times when I genuinely think I should pay parents for letting me use their children this way. But then, another part of me is aware of the unique way I can guide kids, and therefore I would like my fees to better reflect my value.

I look forward to continue seeing NAME OF STUDENT make progress.

除了在校的學生,我還有大人學生,他們大部分剛晉升到管理層,給同級同事和下屬寫的email突然多起來,所以需要提升他們的Business English。難為他們的writing issues,包括遇到遲遲沒付款的客戶,應如何用英文優雅地追數?

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One tactic would be to put the blame on company policy:

As you know, you’re one of the clients I hold most dear. Alas, it’s company policy that we can’t continue serving clients with outstanding bills that go back as far as X months.

If you have some sort of payment plan in mind, please don’t hesitate to share with me. You have my word that I’ll try my best to persuade my finance colleagues to accept your proposal.

If it were up to me, I’d continue to provide services. But my hands are tied by my firm. Sorry.

Another tricky writing scenario:
如果你老闆要你減低公司的開支,你想到可能可以向供應商開刀,那如何優雅地要求他們減價?

Due to the slowdown in the global economy, we are now compelled to work under a tighter budget.

As a result, we have begun the process of asking our supplies for fee reductions.

When our contract with your company is up for renewal, we will be requesting a XX% discount on the ongoing rate. If these terms aren’t favourable enough for you, we may have to find another supplier.

I know this isn’t a pleasant note, but I sincerely hope we can continue doing business.

講錢傷感情是難免的,但含蓄的表達方式能把awkwardness減到最低。

 

Michelle Ng

英國牛津大學畢業,前《蘋果日報》和《眾新聞》專欄作家,現在身在楓葉國,心繫中國大陸和香港。

聯絡方式: michelleng.coach@proton.me
個人網站: https://michellengwritings.com

逢周日英國時間晚上8時 / 周一香港時間凌晨3時刊出

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